FAQs – Zamat

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Orders & Shipping

What payment methods do you accept?

We accept the following payment methods in our shop:PayPal

When will my order ship?

It typically takes 1-2 business days to process your order and another 4-7 business days via standard shipping for your package to arrive at your destination. Shipping timelines and cutoffs are based on shipping estimates provided by carriers we may use. Please note that we cannot control or be liable for any delays nor guarantee any delivery dates due to circumstances beyond our control (i.e. weather-related, acts of God, natural disasters, or other carrier-related delays). If there will be a significant delay in the shipment of your order, we will contact you via email.

We ship orders Monday through Friday, and any orders placed after 1 p.m. PST will be processed the following business day. No worries, We will take care of the Customs duty fees.

How do I track my order?
You’ll receive a shipment notification email with a tracking number as soon as your package is on its way. It is for you to track your package. If you have any questions, please contact us online or via support@zamatsleep.com
Can I change my address after placing an order?

Please be aware that your address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address. We will help intercept your package, but if we failed, you need to bear the loss yourself.

Do You Offer Free Shipping?
Free standard shipping (no minimum!) is available to the 48 contiguous states in the U.S.(excluding residents of Alaska, Hawaii, overseas military installations,Puerto Rico, and other U.S. Territories).

Return & Refund

How to change or cancel my order?

Please contact us online or via support@zamatsleep.com for help before the item shipped. If the item is shipped, please return it, the item must be in the same condition that you received it,no damage and unused, with tags, and in its original packaging, then a full refund will be made.

What if the item(s) I received is defective/incorrect/damaged?

Please check your order upon reception and contact us online or via support@zamatsleep.com immediately if the item is defective, damaged or if you receive the wrong item so that we can get to know what is the issue and make it right.

How do I return a pillow?

No matter which style of pillow you buy, you have 100 days to return your ZAMAT Pillow, started from the date of placing orders. We surely advise sleeping on your Zamat Pillow for at least 30 nights to allow your body to adapt to a new neck support pillow. For recommendations on how to make your sleep experience better, please contact us using the information below. To be eligible for a return, your Pillow must be clean, undamaged, and in its original package. 

To initiate your return, please contact us online or via support@zamatsleep.com. About the returning address, we will inform you after you apply a request for returning through an email. We will process your request within 1-2 business days.  

How do I return a topper?

If for any reason you are dissatisfied with your product, you can return it within 90 days following your date of placing orders,we will take care of it and send the full refund as we promised . To be eligible for a return, your Pillow must be clean, undamaged, and in its original package. To initiate your return, please contact us online or via support@zamatsleep.com. About the returning address, we will inform you after you apply a request for returning through an email. We will process your request within 1-2 business days.

How long is the return process? 
We will inform you after you apply a request for returning through an email. We will process your request within 1-2 business days
And we will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method, it will be refunded within 3-5 business days.
When will I receive my refund?


We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method, it will be refunded within 3-5 business days

More refund information and details, Please pay attention to Returns& Exchange Policy.

How can I exchange items?

If you wish to exchange for another item or believe that you've received a defected product, please contact us via support@zamatsleep.com. A customer success representative will reply to you within 1-2 business days to help resolve this issue.

Pillow Design & Care

What Are Your Pillows Made Out Of?

We use high-qualitied memory foam and skin-friendly fabric. We promise that we do not mix it with anything kinds of cotton. Therefore, our pillows have no odd smell at all.

What certifications does your pillow have?

Our pillow cores are certified by CertiPUR-US.

Does it have odd smell? 

No,Our product is completely odorless, we use material with best quality and we can 100% gaurantee it doesn't have Chemical smell.

Do Zamat pillows come with pillowcases?

Yes, any Zamat pillow comes with a pillowcase.

Does the Zamat Pillow support any sleep position?

Zamat pillow is designed to support every natural sleeping position and after all, everyone shifts around during the night.

How much does a pillow weigh?

-Standard 2.4lb

 -Queen 3lb

How do I know the size of these pillows?

There are size values in all of our products SKU#. For example, our Cervical Pillow has two sizes, Standard (21*13*3.9 inches) and Queen (24*15*4.6 inches). You can choose the size that suits you according to your body shape.  

What makes the Zamat pillow different from other memory foam pillows?

Zamat pillow has an innovative contour design, conformed to ergonomics, giving a reassuring hug to the neck and shoulders. It is designed with removable memory foam inserts (about 0.8" thick) for a customizable sleep experience. Adding or removing the inserts allows to customize the sleeping pillow to anyone with two loft levels. Additionally, rotating the pillow 360° provides a different level for low pillow sleepers. This construction makes it easy to switch between an orthopedic pillow and an ordinary pillow.

My pillow is too low, what do I do?

Our cervical pillow is adjustable, it is designed with removable memory foam inserts (about 0.8" thick), you can ask us for an extra one, this inserts are free, you only need to pay for the shipping.

What if the pillow is too firm?

Make sure there is no gap between the pillow and your shoulders no matter what sleep style you use. If you are a back sleeper and still feel the pillow is too firm, try removing the foam insert inside the pillow. For side sleepers, see above information about our customizable options. Please reach to us to exchange your ZAMAT pillow for a softer option if you still find your pillow too firm.

Can I adjust the height of the Zamat Pillow?

Sure. Zamat pillow is designed with removable memory foam inserts (about 0.8" thick), just add or remove the inserts, you can adjust your pillow to the perfect height. If you need more inserts, you can purchase here.

How can I obtain the best possible sleeping experience with my ZAMAT Pillow?

This depends on your sleep style.

 ●For side sleepers: Simply use the side of the pillow. You can rest your entire shoulder close to the pillow and you’ll feel great.

 ●For back sleepers: Use the lower side of the pillow, including the contour. Either full or partial shoulder rest on the pillow will result in great sleep.

 ●For stomach sleepers: Use the high side while resting both of your shoulders on the pillow. This will ensure that your neck does not feel stiff in the morning. Great sleep is that easy!

What Are The Cleaning Recommendations For My Pillow?

If your pillow is a Cervical Pillow/Cervical Pillow Pro, it is built with double pillowcases, the outer cover can be machine-washable for easy cleaning, the stretchy polyester liner helps the pillow hold its shape and we don't recommend cleaning it. NOTE: THE MEMORY FOAM SHOULD NEVER BE LAUNDERED.

 If your pillow is a Cervical Traction Neck Pillow, both pillowcase and pillow core can be machine washable.

Can I Wash My Pillow?

Sure. The memory foam pillow comes with a removable zippered pillowcase, which is easily removable for machine-washing.It's made of a breathable hypoallergenic cotton/polyester with a stretchy polyester liner to help the pillow hold its shape, and perfect for keeping you cool throughout the night.

Topper Design & Care

Do you provide organic products?

Our cover is made of 100% organic cotton fabric.

Can the topper be used as a standalone Sleep Surface?

We don't recommend using the directly directly on the floor or bed frame as it may hurt the surface of the topper and will not be covered under our 1 year warranty. 

Should I use a mattress protector?

Whether to use a mattress protector depends on your own habits. The surface of Zamat topper is made of 100% pure cotton, which is skin-friendly and machine washable. It doesn't matter if you don't use a mattress protector.

Can I use an electric blanket?

No, we do not recommend, you might cause damage with the heat from an electric blanket and will not be covered under our 1 year warranty. 

How should I store my Topper?

Zamat topper can be folded or rolled up for easy storage. Please note that if you plan to store any product for a long time, there may be creases on the product. This is a natural phenomenon and can be expected if it is in a bent position and is not covered by the warranty. Do not place heavy objects on it.

Does the filling tend to flatten?

Overfilled with Premium fill, our topper will be as fluffy as the first time you used them. Just wash them every 3 month and fluff them in the dryer to bring the bounce back! What's more, it has time-tested bounce and retains shape after consistent wash.

What's the difference between the memory foam mattress topper and down-alternative fill mattress topper?

1.Both of them add an extra layer of cushioning to a bed that’s lost its plumpness.

2.If you are a allergic suffer or a hot sleeper, I recommend you to choose this down-alternative mattress topper! Because its organic cotton cover and microfiber fill is soft,cooling to touch,hypoallergenic and odor-free without compromise on support!But the memory foam mattress has chemical odor and you will get sweaty hot all night! Besides,it's too bulky to store,transport and clean!

3.If you want a topper with maximum support, this down-alternative mattress topper is unsuitable for you.

How to wash the down-alternative mattress topper?

1.It‘s machine washable. Just wash in cold water on a gentle cycle 

2.Tumble dry low temperature or air dry for 20-30 minutes. (Reset the dryer as many times as necessary to ensure the fill inside the topper is completely dry) Do not iron or bleach! 

3.IMPORTANT: please use a larger capacity commercial washer/dryer. Otherwise, It will damage the fabric and has no space to fluff the down-alternative mattress pad. 

4.Wash the padding every 3 months to keep it fluffy and clean.

Customer Service

How does the trial work?

We understand that if you’ve been sleeping with other pillows every night for the past few years, your body may need time to adjust to your new Zamat pillow. 
So we offer a 100 night trial on Zamat pillow, then you can take note of how your sleep improves along the way. We want everyone to get the best sleep possible, and know it takes a few nights, washes, and naps to get a feel for the difference Zamat can make. With our risk-free trial and return policy, you can try Zamat pillow in the comfort of your own home--pressure-free.

What is your warranty policy?

All our pillows and mattress topper come with a 10-year warranty. We are always confident in our products, and willing to provide each customer with a SUPER GOOD service. If you have any quality issues or any questions, please don't hesitate to contact us online or via support@zamatsleep.com immediately. Our professional customer service team is always here for your needs. 

When does my sleep trial begin?

Pillows: 
Day 1 of your 100-Night Sleep Trial will begin on the day your order is placed.
Topper:
Day 1 of your 90-Night Sleep Trial will begin on the day your order is placed.