Orders & Shipping
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute.) and PayPal payments.
When will my order ship?
All orders will be shipped during 5-10 business days. If we are experiencing a high volume of orders, shipments may be delayed for a few days.
Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
How do I track my order?
Can I change my address after placing an order?
Please be aware that your address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address. We will help intercept your package, but if we failed, you need to bear the loss yourself.
Do You Offer Free Shipping?
Yes, we offer free shipping for orders in the continental US.
Return & Refund
How to change or cancel my order?
Please contact us online or via firstname.lastname@example.org for help before the item shipped. If the item is shipped, please return it, the item must be in the same condition that you received it,no damage and unused, with tags, and in its original packaging, then a full refund will be made.
What if the item(s) I received is defective/incorrect/damaged?
Please check your order upon reception and contact us online or via email@example.com immediately if the item is defective, damaged or if you receive the wrong item so that we can get to know what is the issue and make it right.
How do I return a pillow?
If you are not satisfied with your purchase and wish to return the pillow, please contact us online or via firstname.lastname@example.org within 100 days from the date of shipping. Reminder: If it comes to Cervical Traction Neck Pillow, Please return it within 30 days from the date of shipping. Since your body needs time to adapt to the new pillow, we sincerely recommend that you try it for 30 days before deciding whether to return it. To be eligible for a full return, your item must be in the same condition as you received it, clean and undamaged, with tags, and in its original packaging. Please contact Customer Support with your order number as well as the reason for your return; they will schedule the return and provide you with the necessary information to move forward. Note! shipping charges are non-refundable unless the pillow has quality trouble.
How do I return a topper?
If you are not satisfied with your purchase and wish to return the topper, please contact us online or via email@example.com within 30 days from the date of shipping. To be eligible for a full return, your item must be in the same condition as you received it, clean and undamaged, with tags, and in its original packaging. Please contact Customer Support with your order number as well as the reason for your return; they will schedule the return and provide you with the necessary information to move forward. Note! shipping charges are non-refundable unless the pillow has quality trouble.
How long is the return process?
Processing returns may take 3-5 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of receiving the returned item or cancellation request. If you paid by Paypal, It will be refunded within 3 days.More refund information and details,Please pay attention on Return Rules.
Pillow Design & Care
What Are Your Pillows Made Out Of?
We use high-qualitied memory foam and skin-friendly fabric. We promise that we do not mix it with anything kinds of cotton. Therefore, our pillows have no odd smell at all.
What certifications does your pillow have?
Our pillow cores are certified by CertiPUR-US.
Our pillow cores are certified by CertiPUR-US.
Does it have odd smell?
No,Our product is completely odorless, we use material with best quality and we can 100% gaurantee it doesn't have Chemical smell.
Do Zamat pillows come with pillowcases?
Yes, any Zamat pillow comes with a pillowcase.
Yes, any Zamat pillow comes with a pillowcase.
Does the Zamat Pillow support any sleep position?
Zamat pillow is designed to support every natural sleeping position and after all, everyone shifts around during the night.
How much does a pillow weigh?
How do I know the size of these pillows?
There are size values in all of our products SKU#. For example, our Cervical Pillow has two sizes, Standard (21*13*3.9 inches) and Queen (24*15*4.6 inches). You can choose the size that suits you according to your body shape.
What makes the Zamat pillow different from other memory foam pillows?
Zamat pillow has an innovative contour design, conformed to ergonomics, giving a reassuring hug to the neck and shoulders. It is designed with removable memory foam inserts (about 0.8" thick) for a customizable sleep experience. Adding or removing the inserts allows to customize the sleeping pillow to anyone with two loft levels. Additionally, rotating the pillow 360° provides a different level for low pillow sleepers. This construction makes it easy to switch between an orthopedic pillow and an ordinary pillow.
My pillow is too low, what do I do?
Our cervical pillow is adjustable, it is designed with removable memory foam inserts (about 0.8" thick), you can ask us for an extra one, this inserts are free, you only need to pay for the shipping.
What if the pillow is too firm?
Make sure there is no gap between the pillow and your shoulders no matter what sleep style you use. If you are a back sleeper and still feel the pillow is too firm, try removing the foam insert inside the pillow. For side sleepers, see above information about our customizable options. Please reach to us to exchange your ZAMAT pillow for a softer option if you still find your pillow too firm.
Can I adjust the height of the Zamat Pillow?
Sure. Zamat pillow is designed with removable memory foam inserts (about 0.8" thick), just add or remove the inserts, you can adjust your pillow to the perfect height. If you need more inserts, please contact us, the inserts are free, you only need to pay for the shipping.
How can I obtain the best possible sleeping experience with my ZAMAT Pillow?
This depends on your sleep style.
●For side sleepers: Simply use the side of the pillow. You can rest your entire shoulder close to the pillow and you’ll feel great.
●For back sleepers: Use the lower side of the pillow, including the contour. Either full or partial shoulder rest on the pillow will result in great sleep.
●For stomach sleepers: Use the high side while resting both of your shoulders on the pillow. This will ensure that your neck does not feel stiff in the morning. Great sleep is that easy!
What Are The Cleaning Recommendations For My Pillow?
If your pillow is a Cervical Pillow/Cervical Pillow Pro, it is built with double pillowcases, the outer cover can be machine-washable for easy cleaning, the stretchy polyester liner helps the pillow hold its shape and we don't recommend cleaning it. NOTE: THE MEMORY FOAM SHOULD NEVER BE LAUNDERED.
If your pillow is a Cervical Traction Neck Pillow, both pillowcase and pillow core can be machine washable.
Can I Wash My Pillow?
Sure. The memory foam pillow comes with a removable zippered pillowcase, which is easily removable for machine-washing.It's made of a breathable hypoallergenic cotton/polyester with a stretchy polyester liner to help the pillow hold its shape, and perfect for keeping you cool throughout the night.
Topper Design & Care
How thick are Zamat Toppers？
All Zamat Toppers are 3 inches thick.
Do you provide organic products?
Our cover is made of 100% organic cotton fabric.
Can the topper be used as a standalone Sleep Surface?
We don't recommend using the directly directly on the floor or bed frame as it may hurt the surface of the topper and will not be covered under our 1 year warranty.
Should I use a mattress protector?
Whether to use a mattress protector depends on your own habits. The surface of Zamat topper is made of 100% pure cotton, which is skin-friendly and machine washable. It doesn't matter if you don't use a mattress protector.
Can I use an electric blanket?
No, we do not recommend, you might cause damage with the heat from an electric blanket and will not be covered under our 1 year warranty.
How should I store my Topper?
Zamat topper can be folded or rolled up for easy storage. Please note that if you plan to store any product for a long time, there may be creases on the product. This is a natural phenomenon and can be expected if it is in a bent position and is not covered by the warranty. Do not place heavy objects on it.
How do I clean my topper?
It can be machine washed without expensive dry cleaning. Just wash it with cold water, and then dry it at a lower temperature. The true baffle box design can keep the filling in place and prevent the filling from moving or bunching in an area. After receiving it, pop it dry into the tumble dryer to fluff it up and add a layer of softness, support and comfort to your mattress.